Triage Decision-Making: Balancing Speed and Accuracy

Male and female medical call center employees wearing headset looking at computer screen. Man is pointing at computer screen talking to female coworker.

In the fast-paced realm of healthcare, where every second counts, the art of triage decision-making plays a crucial role in steering patients toward the appropriate level of care. In this blog post, we explore the intricate dance of decision-making within our triage protocols, emphasizing how 1st Call Triage excels in maintaining equilibrium to deliver optimal […]

Holiday Specials 2023

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As the holiday season approaches, 1st Call Triage is delighted to spread the festive cheer by unveiling exclusive holiday specials designed to empower healthcare facilities with cost-effective and efficient medical call center and staffing solutions. This year, 1st Call Triage is offering limited-time December Deals, including 50% off all recruitment and implementation fees and 5% […]

Reducing No-Shows: Appointment Reminders and Follow-up Calls

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In the ever-evolving landscape of healthcare, managing patient appointments efficiently is crucial. No-shows can disrupt schedules, lead to wasted resources, and even impact patient care. In the pursuit of reducing no-show rates, medical call centers and remote staffing solutions have become indispensable allies. In this blog, we’ll explore the role of appointment reminders and follow-up […]

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