Launching a new medical practice is exciting, but it also comes with significant pressure. Every patient interaction matters, and missed calls or inefficient workflows can slow momentum before your schedule fills. At 1st Call Practice Solutions, we provide comprehensive support services designed to help new practices thrive, starting with the very first phone call.
The Challenge Facing New Practices
Emerging practices face steep operational and staffing challenges. Consider the data:
- Front office turnover reached 40% in 2022, with clinical support roles close behind at 33%. (MGMA DataDive Practice Operations Survey, 2023)
- 56% of physician groups say administrative staffing is their top productivity hurdle. (MGMA Stat Poll, April 2023)
- Despite the growth of digital tools, 84% of patients still schedule through the front desk, and 73% use the phone to cancel or reschedule appointments. (MGMA Stat Poll, 2023)
For new practices with limited staff and growing call volumes, these realities can delay growth and impact patient satisfaction.
How 1st Call Provides Full-Spectrum Support
1st Call Practice Solutions helps new medical practices build efficiency and trust from day one. Our services are designed to scale with your growth while reducing the burden on your internal team.
Telephone Triage
Our highly trained team of triage nurses and call agents provides round-the-clock support. They assess symptoms, prioritize patient needs, and help ensure your providers see the right cases at the right time. This service also reduces unnecessary in-office visits and protects your staff’s time.
Front Office Services
Virtual assistants manage new-patient intake, appointment scheduling, and insurance verification. Calls are answered promptly and professionally using customized scripts that align with your brand. We integrate directly with your EHR or PM system to ensure accurate, real-time updates.
Back Office Services
Refill requests, medical record indexing, and prior authorizations can slow your practice down if not managed efficiently. Our remote team handles these administrative tasks thoroughly and promptly, freeing up your in-house staff to focus on patient care.
RPM and CCM Support
We provide back-end administrative support for Remote Patient Monitoring (RPM) and Chronic Care Management (CCM). From wellness check calls to documentation tracking, we help ensure compliance while improving long-term patient outcomes.
Tailored for New Practices
We understand the specific challenges of building a practice from the ground up. That is why our services are customizable and scalable. Whether you need triage assistance, intake support, back-office help, or administrative coverage for patient monitoring, we are ready to step in.
What You Can Expect
| Service | Benefit |
| Telephone Triage | Reduced provider burden and faster patient prioritization |
| Front Office Support | Streamlined intake and fewer scheduling errors |
| Back Office Support | Faster processing of refills and prior authorizations |
| RPM and CCM Administrative Support | Greater patient engagement and regulatory compliance |
Let’s Talk About Launching Strong
Your first impression matters. With the right communication and staffing systems in place, your new practice can start strong and grow faster. At 1st Call Practice Solutions, we help medical practices across the country create smart workflows, build patient trust, and stay ahead of the curve. Book a 15-minute Discovery Call to see how we can support your team as you grow.
