How Remote Support Keeps Care Going During Evacuations
For practices in storm-prone areas, this time of year can bring unexpected closures and disruptions. When severe weather forces you to close your doors, the responsibility to care for patients does not pause. The challenge becomes: How do you keep care going when your team cannot be in the office? At 1st Call Practice Solutions, […]
AI Meets Admin: A Smarter Workflow
Running a medical practice means juggling countless responsibilities every day. Between patient calls, appointment scheduling, prescription refills, and endless administrative tasks, it is easy for the workload to pile up. The good news is that technology and human expertise can work together to make your workflow faster, more accurate, and less stressful. At 1st Call […]
Checklist for HIPAA-Compliant Remote Teams
Remote work is no longer just an option; it’s a reality for many medical practices and their support teams. But when your staff handles sensitive patient data from home or other locations, protecting that information becomes even more critical. HIPAA compliance isn’t just about following rules. It’s about safeguarding patient trust and avoiding costly violations. […]
The Hidden Cost of Bad Phone Experiences in Healthcare
In a world where patients can choose from dozens of providers with a quick online search, the first real interaction they have with your practice usually isn’t in the exam room; it’s on the phone. And that first call? It sets the tone for everything that follows. A long hold time, a rushed receptionist, or […]
From First Call to Full Schedule: Support for New Practices
Launching a new medical practice is exciting, but it also comes with significant pressure. Every patient interaction matters, and missed calls or inefficient workflows can slow momentum before your schedule fills. At 1st Call Practice Solutions, we provide comprehensive support services designed to help new practices thrive, starting with the very first phone call. The […]
Time to Stop Hiring In-House Admins? Why Practices Are Going Remote
The healthcare industry is undergoing a significant transformation, particularly in how medical practices manage administrative tasks. With persistent staffing shortages, rising operational costs, and the increasing viability of remote work, many practices are reevaluating the necessity of in-house administrative staff. This shift is not merely a trend but a strategic response to evolving challenges and […]
Stop the Revolving Door: 5 Retention Mistakes Costing Your Practice
High staff turnover isn’t just a staffing issue, it’s a significant financial and operational challenge for medical practices. A recent MGMA report showed turnover rates of 40% for front office staff and over 30% for clinical support roles in 2022. The cost of constantly recruiting, training, and onboarding new hires adds up quickly, not to […]
National Nurses Month: How to Show Real Appreciation
May is National Nurses Month, a time to celebrate the compassionate, skilled professionals who are truly the heartbeat of healthcare. But for many nurses, this month doesn’t always feel like a celebration. With rising workloads, staffing shortages, and the lingering emotional toll of the past few years, burnout has become all too common. That’s why […]
EHR Upgrades Are Coming: Is Your Practice Ready?
Selecting and implementing a new Electronic Health Record (EHR) system is a high-stakes decision for any medical practice. The right system can enhance efficiency, streamline workflows, and improve patient care. However, a poor choice can lead to inefficiencies, costly errors, and frustration. According to a March 18, 2025, MGMA Stat poll, 23% of medical group […]
Cut Costs, Not Care: How Outsourcing Admin Tasks Boosts Your Bottom Line
Medical practices face the challenge of delivering high-quality patient care while managing rising operational costs. Administrative burdens, such as appointment scheduling, insurance verification, and prior authorization processing, can drain resources, reduce efficiency, and even impact patient satisfaction. The solution? Outsourcing these essential tasks to 1st Call Practice Solutions. The Cost of Administrative Overload Medical staff […]
