EHR Upgrades Are Coming: Is Your Practice Ready?
Selecting and implementing a new Electronic Health Record (EHR) system is a high-stakes decision for any medical practice. The right system can enhance efficiency, streamline workflows, and improve patient care. However, a poor choice can lead to inefficiencies, costly errors, and frustration. According to a March 18, 2025, MGMA Stat poll, 23% of medical group […]
Cut Costs, Not Care: How Outsourcing Admin Tasks Boosts Your Bottom Line
Medical practices face the challenge of delivering high-quality patient care while managing rising operational costs. Administrative burdens, such as appointment scheduling, insurance verification, and prior authorization processing, can drain resources, reduce efficiency, and even impact patient satisfaction. The solution? Outsourcing these essential tasks to 1st Call Practice Solutions. The Cost of Administrative Overload Medical staff […]
Virtual vs. In-House Staffing: What’s Best for Your Practice
As medical practices strive to provide excellent patient care while managing operational costs, one critical decision is whether to rely on in-house staff or virtual staffing solutions. Each option has its pros and cons, and choosing the right fit depends on the unique needs of your practice. The Benefits of Virtual Staffing Cost Savings One […]
Enhancing Patient Experience Through Omnichannel Communication
Effective communication is at the core of quality healthcare, and today’s patients expect seamless, convenient interactions across multiple channels. An omnichannel communication approach, integrating phone, text, email, chat, and telehealth, ensures that patients receive timely, personalized, and efficient care. By leveraging multiple communication platforms, healthcare providers can reduce no-show rates, improve patient engagement, and enhance […]
5 Ways Back Office Services Can Free Up Your Medical Team
In the demanding world of healthcare, administrative tasks often consume valuable time that could be better spent on patient care. Outsourcing back office services such as medication refill lines, prior authorization processing, and medical indexing can play a pivotal role in streamlining operations. Here are five ways these services can free up your medical team: […]
Prior Authorization Processing is Essential for Medical Practices
Prior authorization processing (PA processing) has become one of the most challenging administrative tasks for medical practices. While insurers claim it controls costs and ensures appropriate care, the reality for healthcare providers tells a different story. According to the American College of Physicians and a 2022 survey by the American Medical Association (AMA), prior authorization […]
Building Better Patient Relationships This Year
Patient relationships are the cornerstone of a successful practice. Building trust, offering excellent communication, and providing personalized care are all crucial elements for creating long-lasting patient relationships. However, as patient expectations grow, medical practices often face challenges such as high call volumes, overwhelmed staff, and the need to stay up-to-date with patient information. That’s where […]
The Cost of Missed Calls: Why Your Practice Needs a Medical Call Center
In the healthcare industry, clear communication is essential to delivering excellent patient care and running a successful practice. Yet, one often overlooked aspect of patient communication is call management. Missed calls may seem like a small issue, but the consequences can be far-reaching. If your practice lacks a reliable system for answering calls, you may […]
What Are Your Practice’s Pain Points? Solutions for 2025
As 2025 approaches, healthcare practices across specialties are identifying their biggest challenges and exploring ways to operate more efficiently. From dermatologists managing patient waitlists to pulmonologists balancing rising caseloads, common pain points like staffing shortages, administrative burdens, and high patient expectations continue to strain healthcare teams. At 1st Call Triage, we specialize in providing innovative, […]
Minimizing Medication Delays During the Holidays
The holiday season brings joy and celebration, but for medical practices, it can also bring unique challenges. Increased patient demand, staff vacations, and reduced pharmacy hours can contribute to medication delays—creating stress for patients and healthcare teams alike. Ensuring that patients have timely access to their prescriptions during this busy time is essential for maintaining […]
